Order and delivery terms

These terms and conditions apply to orders placed from the Lifamasks online store (www.lifamasks.shop). An order is binding when the customer places an order in the online store and receives an order confirmation. By placing an order, the customer agrees to the valid order and delivery terms.

Delivery methods and costs

Currently we deliver only to Finland. You can contact us by sending email to sales@lifa.net if you want to order larger amounts to Finland or other countries.

The most common delivery time for our products is about 2-5 working days. We deliver orders via Posti or Matkahuolto.

Delivery methods and prices:

We offer free delivery (Matkahuolto and Postipaketti) for orders of 70 € and larger.

Matkahuolto Lähellä 2-4 days - 5.90 €

Posti Express 2-3 days - € 8.90

Posti Home package 2-4 days - 9.90 €

Postipaketti 3-5 days - € 6.90

Right of return

Hygiene product. No right of return.

Failure to pick up a shipment will not be considered a cancellation of the order. For shipments that are not redeemed / picked up from a representative, we reserve the right to invoice you as a customer for delivery costs, delivery return and handling costs, a total of € 20 incl. VAT.

Product warranty

We guarantee that the product is in working order and packaged correctly at the time of shipment. However, if the shipment is clearly damaged upon arrival, you can make a complain to us and contact our customer service.

Data accuracy / errors

If Lifa Air detects an error in the online store, for example in pricing or product information, product quantity or other details, Lifa Air reserves the right to cancel the transaction and refund the purchase price of the product to the payment method used by the customer.

Force majeure

If there is an unforeseen or unavoidable obstacle in the processing of the delivery or order of the product, Lifa Air reserves the right to cancel the delivery of the product and cancel the sale and return the purchase price of the product to the payment method used by the customer.

Direct and indirect damages

Lifa Air, its sister or subsidiary companies, partners and employees are not liable for any direct or indirect damages that may result from the use of the product.

Amendments to the Agreement

Lifa Air reserves the right to change these terms and conditions without notice upon immediate entry into force of the new terms and conditions. The terms and conditions in force at the time of ordering apply to the customer's order.

Dispute resolution

The aim is to resolve possible disputes through mediation. If a solution to the dispute is not found to the satisfaction of the parties, Finnish law shall apply to the handling of the case.